We have teamed up with Crystal Ski to deliver outstanding service throughout your holiday. Recognised as the ski specialist with over 25 years' experience, Crystal brings a whole range of added value to your holiday.
All our childcare is operated by our sister company, Crystal Ski, and is extremely popular. It is therefore essential to secure your child's place at time of booking (subject to availability) as numbers are limited and the correct adult:child ratio will always be maintained.
Our childcare operates from the day after arrival over a 6 day period (except Private Nanny Service which runs on 5 days). If any of our childcare staff are taken ill or unavailable, we may have to withdraw these facilities until we are able to provide suitably qualified staff.
We reserve the right to refuse to accept any child or to withdraw any child from our care, if due to illness or other reasons if it is not possible for us to provide suitable care, or if they pose a potential risk to other children or our staff. Children who are ill cannot be cared for in our clubs due to spread of infection to other children and our staff and need to be clear of symptoms for 24hrs. You may be required to provide a Doctors note.
Children not booked into our childcare services when operating or left in their rooms during the evening without supervision are left so entirely at the responsibility of their parents/guardians.
Please note: childcare bookings made for Crystal childcare or private nanny service are non-refundable and we ask that parents/guardians are contactable at all times whilst on the slopes & that all children be signed in & out of every session at only the club location.
Our resort childcare is available to all our customers in resort and normally involves walking, taking a bus or ski lift and are based on a drop off & pick up basis. Certain hotels offer exclusive childcare to customers staying in a particular property.
We have teamed up with Bebebel to provide you with all the infant essentials you may need whilst on holiday.
Where possible, babysitting is available locally at approx £7 per hour (subject to availability) with the childcare team & is a private arrangement between yourselves.
Free car seats will be included when booking a private transfer, however infants must be included in counting the number of seats required. Alternatively, if you prefer you can take your own child car seat (please advise at time of booking). Please note: child seats can not be used on our coach transfers.
All prices can be found on the main childcare pages, but please note there is a £20 supplement which applies on certain dates: 19th/20th & 21st Dec 26th/27th/28th Dec, 19th/20th Feb, 9th/10th Apr
Our Pepi Penguin Clubs will run with at least one qualified nanny (NNEB, BTEC, NVQ3 or equivalent) and we operate to a minimum ratio of one nanny per 3 children under 2 yrs, and one nanny per 4 children if all children are aged 2-4 yrs (please be aware there may not always be two staff present, at all times, but we will always ensure correct adult:child ratios are adhered to). Our Whizz Kids Clubs are run by fun and caring staff who have a combination of qualifications and experience.
Travel cots with sheets & blankets are available for customers staying in a Crystal run chalet or hotel. These must be pre-booked at time of booking at £10 per week.
If you are staying in a chalet where the childcare is located, and full day childcare has been pre-booked then you will receive 1 night's free babysitting from 7.30-10pm which takes place on your chalet host evening off.
For children pre-booked into either full days of Pepi Penguin or Whizz Kids Club (and staying in certain hotels* where childcare is operated) they will also receive 6 evenings of Snuggle/Pyjama Club from 7.30-9.30pm. Both clubs can be booked & paid for locally with the childcare staff, for children not pre-booked into childcare, subject to availability
Please note: once in resort you will be asked to confirm whether your child will be using their evening club place. All children participating in both the Snuggle & Pyjama Club are advised to have early dinner to ensure they can enjoy all that the evening clubs has to offer. If numbers are low, clubs may be combined.
*Hotel Hermitage-Alpe d'Huez, Hotel Brunerie-Les Deux Alpes, Hotel Grand-Claviere, Hotel Terra Nova-La Plagne, Hotel Totem-Flaine
You may need to store or heat up bottles/jar food so we have made a fridge, microwave, steriliser & kettle accessible to you 24hrs a day in Hotel Hermitage-Alpe d'Huez & Hotel Grand-Claviere.
All our children's meals are freshly prepared and our chefs follow nutrition guidelines for salt, sugar and fat. We also look to provide every child with their 5 fruit or vegetable portions a day. In Hotel Hermitage-Alpe d'Huez & Hotel Grand-Claviere each morning you will be asked to select your child's choice of evening meal from the day's menu. Early meals are served at approx 5.45pm in these hotels and we ask that parents are present at these meal times. Food for infants can be pureed (please ask a member of staff), however infants too young for normal family meals, we do ask that you bring the necessary baby food (i.e. formula milk or specific brand jar food) with you.
A hiring facility is available in certain hotels. Bottles can be warmed at your convenience, monitors give you peace of mind whilst your child is sleeping and DVD players allow you to pack and enjoy your child's favourite DVD. All are subject to availability, so pre-booking is advised. Prices per week: Baby monitor £30, DVD player £30, Bottle Warmer £15. A refundable deposit is payable locally at the hotel reception, upon collection.
Available in Courchevel, Les Menuires, St. Martin de Belleville, Tignes, Val d'Isere, Les Arcs, La Plagne, La Rosiere & Flaine for children aged 6mnths-8yrs. Snacks, drinks and lunch are included as is a free nights babysitting from 7.30-10pm on your chalet hosts evening off. Service runs on 5 days from 8.30-5pm, as your nanny will take a day off mid-week.
You are able to pre-book a selection of resort kindergartens which are locally run and have been inspected to ensure that they meet the standards you require. Independently operated resort kindergarten and ski school services will comply with local regulations.
Therefore, we have not inspected these facilities or premises and are unable to guarantee that the level of care provided will suite your requirements. Should you have any queries or wish to make a booking please contact the local tourist office - all contact details are available on request. Hotel crèches and other children's facilities are not operated by First Choice and therefore we have no control over their operation and cannot guarantee the level of care provided will suit your requirements.
We are happy to welcome children with special needs, illnesses, disability, allergy or medical conditions into both our Pepi Penguin and Whizz Kids Clubs. Please contact us prior to booking your holiday so we can discuss your child's individual needs in case we feel 1:1 care is needed. All our chalet hosts & chefs are trained to cater for different diets and will ensure your child receives an interesting and varied diet should they have any severe allergies or dietary requirements.
Children must also be toilet trained to attend ski school and/or club and children may need to accompany Whizz Kids Leaders to ski school when other children are being dropped off or picked up. Children attending Whizz Kids must be 4yrs of age, *However in Scheffau, Niederau, Flaine & La Plagne children can be 3yrs.
ki school in this resort is 2hrs in the morning & 2hrs in the afternoon so the Whizz Kids package includes ski school drop off/pick up and supervision until 5pm. Lunch & lunchtime supervision is not included so this needs to be booked locally.
For complete security please bring an extra passport photo of yourself so out staff can identify you when you collect your child and a mobile phone (with international roaming) so you are contactable at all times whilst on the slopes.
The air holiday packages shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 2524. For package holidays that do not include travel by air we provide security by way of a bond held by ABTA. Our ABTA member number is V5126. If you book arrangements other than a package holiday this financial protection will not apply. Please see our booking conditions for more information. Registered Office: TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex. RH10 9QL. Registered No: 2830117 ABTA No: V5126 VAT No: 233368762
